1. We respect your privacy.

1.1 Pamela Cook respects your right to privacy and is committed to safeguarding the privacy of our customers and website visitors. This policy sets out how we collect and treat your personal information.

1.2 We adhere to the Australian Privacy Principles contained in the Privacy Act 1988 (Cth) and to the extent applicable, the EU General Data Protection Regulation (GDPR).

1.3 "Personal information" is information we hold which is identifiable as being about you. This includes information such as your name, email address, identification number, or any other type of information that can reasonably identify an individual, either directly or indirectly.

1.4 You may contact us in writing by pamela@pamelacook.com.au for further information about this Privacy Policy.

2. What personal information is collected

2.1 Pamela Cook will, from time to time, receive and store personal information you submit to our website, provided to us directly or given to us in other forms.

2.2 You may provide basic information such as your name, phone number, address and email address to enable us to send you information, provide updates and process your product or service order.

2.3 We may collect additional information at other times, including but not limited to, when you provide feedback, when you provide information about your personal or business affairs, change your content or email preference, respond to surveys and/or promotions, provide financial or credit card information, or communicate with our customer support.

2.4 Additionally, we may also collect any other information you provide while interacting with us.

3. How we collect your personal information

3.1 Pamela Cook collects personal information from you in a variety of ways, including when you interact with us electronically or in person, when you access our website and when we engage in business activities with you. We may receive personal information from third parties. If we do, we will protect it as set out in this Privacy Policy.

3.2 By providing us with personal information, you consent to the supply of that information subject to the terms of this Privacy Policy.

4. How we use your personal information

4.1 Pamela Cook may use personal information collected from you to provide you with information about our products or services. We may also make you aware of new and additional products, services and opportunities available to you. If you withhold your personal information, it may not be possible for us to provide you with our products and services or for you to fully access our website.

4.2 Pamela Cook will use personal information only for the purposes that you consent to. This may include to:

(a) provide you with products and services during the usual course of our business activities;

(b) administer our business activities;

(c) manage, research and develop our products and services;

(d) provide you with information about our products and services;

(e) communicate with you by a variety of measures including, but not limited to, by telephone, email, sms or mail; and

(f) investigate any complaints.

4.3 We may disclose your personal information to comply with a legal requirement, such as a law, regulation, court order, subpoena, warrant, legal proceedings or in response to a law enforcement agency request.

4.4 If there is a change of control in our business or a sale or transfer of business assets, we reserve the right to transfer to the extent permissible at law our user databases, together with any personal information and non-personal information contained in those databases.

5. Disclosure of your personal information

5.1 Pamela Cook may disclose your personal information to any of our employees, officers, insurers, professional advisers, agents, suppliers or subcontractors insofar as reasonably necessary for the purposes set out in this privacy policy.

5.2 If we do disclose your personal information to a third party, we will protect it in accordance with this privacy policy.

6. General Data Protection Regulation (GDPR) for the European Union (EU)

6.1 Pamela Cook will comply with the principles of data protection set out in the GDPR for the purpose of fairness, transparency and lawful data collection and use.

6.2 We process your personal information as a Processor and/or to the extent that we are a Controller as defined in the GDPR.

6.3 We must establish a lawful basis for processing your personal information. The legal basis for which we collect your personal information depends on the data that we collect and how we use it.

6.4 We will only collect your personal information with your express consent for a specific purpose and any data collected will be to the extent necessary and not excessive for its purpose. We will keep your data safe and secure.

6.5 We will also process your personal information if it is necessary for our legitimate interests, or to fulfil a contractual or legal obligation.

6.6 We process your personal information if it is necessary to protect your life or in a medical situation, it is necessary to carry out a public function, a task of public interest or if the function has a clear basis in law.

6.7 We do not collect or process any personal information from you that is considered "Sensitive Personal Information" under the GDPR, such as personal information relating to your sexual orientation or ethnic origin unless we have obtained your explicit consent, or if it is being collected subject to and in accordance with the GDPR.

6.8 You must not provide us with your personal information if you are under the age of 16 without the consent of your parent or someone who has parental authority for you. We do not knowingly collect or process the personal information of children.

7. Your rights under the GDPR

7.1 If you are an individual residing in the EU, you have certain rights as to how your personal information is obtained and used. Pamela Cook complies with your rights under the GDPR as to how your personal information is used and controlled if you are an individual residing in the EU

7.2 Except as otherwise provided in the GDPR, you have the following rights:

(a) to be informed how your personal information is being used;

(b) access your personal information (we will provide you with a free copy of it);

(c) to correct your personal information if it is inaccurate or incomplete;

(d) to delete your personal information (also known as "the right to be forgotten");

(e) to restrict processing of your personal information;

(f) to retain and reuse your personal information for your own purposes;

(g) to object to your personal information being used; and

(h) to object against automated decision making and profiling.

7.3 Please contact us at any time to exercise your rights under the GDPR at the contact details in this Privacy Policy.

7.4 We may ask you to verify your identity before acting on any of your requests.

8. Hosting 

8.1 The Pamela Cook website is hosted on Squarespace. Squarespace stores this website’s data in multiple Tier III data centers across the United States. Squarespace serves images and other static assets via multiple geographically distributed content delivery networks (CDNs). This system ensures that the data in each page view is served from the data center closest to the visitor’s location.

Transfers of data between countries will be protected by appropriate safeguards including the use of standard data protection clauses adopted or approved by the European Commission which you can obtain from the European Commission Website.

8.2 You acknowledge that personal data that you submit for publication through our website or services may be available, via the internet, around the world. We cannot prevent the use (or misuse) of such personal data by others.

9. Security of your personal information

9.1 Pamela Cook is committed to ensuring that the information you provide to us is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure information and protect it from misuse, interference, loss and unauthorised access, modification and disclosure.

9.2 Where we employ data processors to process personal information on our behalf, we only do so on the basis that such data processors comply with the requirements under the GDPR and that have adequate technical measures in place to protect personal information against unauthorised use, loss and theft.

9.3 The transmission and exchange of information is carried out at your own risk. We cannot guarantee the security of any information that you transmit to us, or receive from us. Although we take measures to safeguard against unauthorised disclosures of information, we cannot assure you that personal information that we collect will not be disclosed in a manner that is inconsistent with this Privacy Policy.

10. Access to your personal information

10.1 You may request details of personal information that we hold about you in accordance with the provisions of the Privacy Act 1988 (Cth), and to the extent applicable the EU GDPR. If you would like a copy of the information which we hold about you or believe that any information we hold on you is inaccurate, out of date, incomplete, irrelevant or misleading, please email us at pamela@pamelacook.com.au.

10.2 We reserve the right to refuse to provide you with information that we hold about you, in certain circumstances set out in the Privacy Act or any other applicable law.

11. Complaints about privacy

11.1 If you have any complaints about our privacy practices, please feel free to send in details of your complaints to pamela@pamelacook.com.au. We take complaints very seriously and will respond shortly after receiving written notice of your complaint.

12. Changes to Privacy Policy 

12.1 Please be aware that we may change this Privacy Policy in the future. We may modify this Policy at any time, in our sole discretion and all modifications will be effective immediately upon our posting of the modifications on our website. Please check back from time to time to review our Privacy Policy.

13. Website

13.1 Website Analytics

This website collects personal data to power our site analytics, including:

• Information about your browser, network, and device

• Web pages you visited prior to coming to this website

• Your IP address

This information may also include details about your use of this website, including:

• Clicks

• Internal links

• Pages visited

• Scrolling

• Searches

• Timestamps

We share this information with Squarespace, our website analytics provider, to learn about site traffic and activity.

Our website also uses Google Analytics for website analytics. We use website analytics data to help us make the website better by understanding how our website is used.

Google Analytics does not identify individual users or associate your IP address with any other data held by Google.

Google Analytics transmits website traffic data to servers offshore.

In using our website, you should also refer to and ensure you understand the Google Analytics terms of use and how Google safeguards data.

You can opt out of Google Analytics cookies at your own discretion by installing an add-on for your web browser, however the responsibility for this rests with you, the user.

13.2 Cookies

This website uses cookies and similar technologies, which are small files or pieces of text that download to a device when a visitor accesses a website or app. For information about viewing the cookies dropped on your device, visit The cookies Squarespace uses.

These functional and required cookies are always used, which allow Squarespace, our hosting platform, to securely serve this website to you. 

These analytics and performance cookies are used on this website, as described below, only when you acknowledge our cookie banner. This website uses analytics and performance cookies to view site traffic, activity, and other data.

13.3 Third party sites

Our site may from time to time have links to other websites not owned or controlled by us. These links are meant for your convenience only. Links to third party websites do not constitute sponsorship or endorsement or approval of these websites. Please be aware that Pamela Cook is not responsible for the privacy practices of other such websites. We encourage our users to be aware, when they leave our website, to read the privacy statements of each and every website that collects personal identifiable information.

If you have any queries or about our Privacy Policy please contact us at:

pamela@pamelacook.com.au

www.pamelacook.com.au

25 February 2023